Who we are
Our website address is: https://www.tagnet.com.au
Tagnet Technologies (ABN 51 630 118 866) respects your privacy and is committed to its protection.
Why and when Tagnet Technologies collects your information
Tagnet Technologies collects the information you give us either online or by email, comment, post, facsimile, face to face, over the phone or through our reseller channel, including wholesalers and partners. In most cases, the personal information Tagnet Technologies will collect from you is the personal information required in order to provide services to you, and also for ongoing management and support of those services. This information may include your full name, mailing address, phone number, email address, ABN, facsimile number and other relevant additional details. We also collect your payment details such as your credit card number or bank account details.
How Tagnet Technologies uses your information
We collect and use your personal information to deliver our services to you. This will include a provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices, system changes and other functions relevant to your services with us.
We may use your information to measure your experiences of our services, improve existing services, develop new services and perform research and analysis associated with your services. We also use the information to provide you with special offers and promotions, newsletters or invitations to events. All our marketing communication will contain an unsubscribe function. You can use that function to opt-out of our marketing at any time.
We may monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.
Where you purchase a digital certificate through us, we are required by the provider of those certificates to collect personal information from you to pass back to that provider (other than your payment details, which we hold internally).
Disclosure of your information to third parties
We operate under a number of different subsidiaries. Your information may be shared within the internal company group but you can be confident that each member of the group has the same commitment to protecting your personal information.
We may supply your personal information to third parties to perform services on our behalf, or who provide services to us in assisting us with the purposes for which we have collected and use your personal information, such as the following:
We may also disclose your personal information to law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law.
Accuracy / Access
If you’ve moved, changed phone numbers or email address, please let us know. We can’t help you if we can’t contact you. If you want to know what information we hold of yours, if you believe that we may hold other personal information about you which is inaccurate, if you wish to change or update any of the personal information you have provided, you can always ask us. Subject to our obligation to retain your personal information for the purposes of providing services to you, you may also contact us to request erasure of your personal data.
The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to Tagnet Technologies.
In order to protect the security of personal information transmitted to Tagnet Technologies online, our Web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted.
You can also use simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication id.
Retention of Data
We will only retain your personal data for as long as is necessary. We will need to retain your data for as long as you have an account with us and will keep your data while your account is active and for a reasonable period afterwards to ensure we are able to properly deal with any enquiries. We will also need to retain data in order to comply with our legal obligations such as compliance with tax laws.